That is the mission of our 75 service-colleagues. These colleagues are responsible for customer contact and carry out related activities for various customer groups. In addition, our employees proactively implement our Responsible Gaming policy, approach customers to solve or prevent problems. Together we make customer care meaningful.
At Nederlandse Loterij, our customers always come first. Whether it’s a player asking how a prize is paid out, or a retailer dealing with a terminal issue, we’re here to help. We also represent our customers within the organization. In addition to providing service, we are the voice of the players and retailers towards our organisation. Moreover, we contribute to the mission and vision of Nederlandse Loterij. In this way, we strive to be and remain a value centre for our players, retailers and Nederlandse Loterij.
Providing great service is something we do together. We have a total of 80 top talents divided into the following teams: Retail Service, Lotteries, and TOTO. Working together is how we win together.
What connects us? We are people-focused professionals, strong communicators, enthusiastic team players, and always willing to support one another.
This team supports sales locations across the country, from supermarkets to local tobacco shops. With 12 dedicated colleagues, they provide direct assistance on all retail-related matters.
These colleagues guide players of Staatsloterij and Lucky Day. From prize claims to answering player questions, this experienced team understands our players and their needs. A highlight? Delivering the good news to a lucky winner
at TOTO, we operate around the clock. This team is available 24/7 to support players with sports betting and remote gaming. The pace is fast, and our colleagues are always ready to assist.
For us, service means always being there for the customer. We engage with customers via phone, email, and social media, listening actively, thinking along, and offering tailored solutions.
What sets us apart? We don’t aim for quick fixes, we aim for the right solutions. Every interaction is an opportunity to learn and improve. We identify bottlenecks, collaborate across departments, and continuously seek ways to add value.
Thanks to smart technology, we automate repetitive tasks, allowing our teams to focus on what truly matters: personal and meaningful customer contact.
A key part of our role is implementing the Responsible Gaming policy. We actively monitor for signs of risky behaviour and remain alert during player interactions, ensuring timely and appropriate action when needed.
Nederlandse Loterij is the reliable games of chance organisation in the Netherlands. We have seven strong brands, making us the market leader. Our profits? We donate them to society, sports associations and charities. This way, we contribute to a happy, healthy and sporty Netherlands.
Want to join us? Working together, winning together.
All the unique talents of our colleagues come together in various teams. In this way, we work together on a happy, healthy and sporty Netherlands.
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